What Clients Want When They Seek Transparency in Healthcare
1.0 CE Credit Hour / Veterinarians & Veterinary Technicians
Overview:
Medical mistakes are not unique to human healthcare, and medical mistakes are not the only circumstance in which transparency may be warranted or desired. This session will explore the many ways in which transparency can enhance the delivery of relationship-centered care in veterinary practice through words and actions. Attendees will be provided with data from a focus group study that was published in 2016 in the Journal of Veterinary Medical Education. Focus group participants were cat- and dog-owners who were asked to consider which communication skills they valued most. The need for compassionate transparency was unanimously expressed. Attendees of this session will learn from direct quotes and data obtained by thematic analysis how transparency improves conversations about logistics and scheduling; diagnostic, medical, and/or surgical procedures; and patient health.
Key Learning Objectives:
- Define the concept of transparency as it applies to healthcare.
- Provide several examples of how a clinician might demonstrate transparency through words.
- Provide several examples of how a clinician might demonstrate transparency through actions.
- Identify several barriers to transparency in healthcare.
- Strategize how to mitigate barriers to transparency in veterinary practice.
Ryane Englar, DVM, DABVP
Dr. Ryane E. Englar graduated from Cornell University College of Veterinary Medicine in 2008. She practiced as an associate veterinarian in companion animal practice before transitioning into academia to advocate for skills-based training in primary care. Her role as founding faculty at Midwestern University between 2014-2017 introduced her to the Calgary-Cambridge model. This framework gave her a solid foundation for teaching clinical communication skills that she has since incorporated into a 30-event standardized client pre-clinical curriculum. She is currently a dual appointment as Director of Veterinary Skills Development and an Associate Professor at the University of Arizona College of Veterinary Medicine, where she is critically invested in the design, development, and debut of the clinical and professional skills coursework. This pre-clinical curriculum has revolutionized the way educators structure the pre-clinical curriculum in accordance with the mission of the University of Arizona College of Veterinary Medicine: to lead the profession as a student-centered program focused on developing career-ready veterinarians who will live healthy meaningful lives and serve their communities. When Dr. Englar is not teaching or advancing primary care, she trains in the art of ballroom dancing and competes with her instructor, Lowell E. Fox.
Adam Christman, DVM, MBA
Adam Christman, DVM, MBA, is the chief veterinary officer for dvm360®—an MJH Life Sciences® company —who oversees content strategy and development and is the brand voice and personality for dvm360®’s multimedia channels. As a charismatic leader, he brings wit, humor, and authenticity to animal health care as the host of a new web-based talk show, dvm360 Live!™, The Vet Blast Podcast, continuing education webinars, and live media broadcasts.
Christman also has been in private practice and shelter medicine for 18 years and is currently a member and treasurer of the New Jersey Veterinary Medical Association. He received his DVM degree from Iowa State University’s College of Veterinary Medicine in Ames, Iowa, and his MBA from Aspen University in Denver, Colorado.
Christman is a national thought leader, speaker, and author on practice management, social media, and rehabilitation, and coauthored, “Honey, Have You Squeezed the Dachshund? A Pet Owner’s Guide for Owners Who Are Terrified of IVDD”—a book on dogs with disabilities. He has been featured in multiple publications and appeared on various multimedia shows throughout the United States, sharing his expertise and passion on all things veterinary medicine.
As an avid social media influencer for animal health care, he has over 800,000 followers on TikTok and 53,000 followers on Instagram. He loves to engage with fellow pet parents and veterinary professionals across social media. Christman is an advocate of Pride VMC and Pawsibilities. He is also the proud dog dad to 4 dachshunds and believes no one should be deprived of the incredible human-animal bond.
This program has been approved for 1.0 hour of continuing education credit in jurisdictions that recognize RACE approval.
This activity is funded by Nationwide.
This activity is funded by Nationwide.
