Vet Teams 2.0: The Next Generation! Preparing veterinary teams for the future of client care, technology, & teamwork.
0.5 CE Credit Hour / Veterinarians & Veterinary Technicians
Overview:
Veterinary practices are under pressure like never before. Pet owners expect faster communication, easier scheduling, and a seamless experience that blends compassion with convenience. Meanwhile, staff shortages and burnout are straining teams, leaving front desks overwhelmed. Technology and AI present opportunities to ease this burden — but only if they’re implemented thoughtfully.
This session will cut through the hype and focus on what matters most: how veterinary teams can leverage technology to reduce stress, improve client communication, and preserve the human-animal bond. Attendees will first engage with framing questions on AI, communication tools, and client expectations, then steer the conversation through live polls and Q&A.
The goal: practical, resourceful strategies to help veterinary leaders prepare their practices for the next generation of care without losing the empathy that defines the profession.
Learning Objectives:
- Evaluate how emerging technologies—particularly AI and automation—can streamline front-office workflows, reduce burnout, and enhance client communication without compromising the human-animal bond.
- Design strategies to meet rising pet-owner expectations by integrating digital-first communication tools and personalized care experiences that foster trust and long-term loyalty.
- Assess how modern marketing and data analytics can be leveraged to strengthen client retention, improve operational efficiency, and support smarter business decisions within veterinary practices.
- Implement a culture of innovation that encourages veterinary teams to embrace technological change while maintaining empathy, authenticity, and excellence in client care.
Adam Christman, DVM, MBA
Adam Christman, DVM, MBA, is the chief veterinary officer for dvm360®—an MJH Life Sciences Company™—who oversees content strategy and development and is the brand voice and personality for dvm360®’s multimedia channels. As a charismatic leader, he brings wit, humor, and authenticity to animal health care as the host of dvm360 Live!™ a new web-based talk show, The Vet Blast Podcast, continuing education webinars, and live media broadcasts.
Christman has also been in private practice and shelter medicine for 18 years and is currently a member and Treasurer of the New Jersey Veterinary Medical Association. He received his DVM degree from Iowa State University’s College of Veterinary Medicine and his MBA from Aspen University.
Christman is a national thought leader, speaker and author on practice management, social media, and rehabilitation, and co-authored, Honey, Have You Squeezed the Dachshund? A Pet Owner’s Guide for Owners Who Are Terrified of IVDD—a book on dogs with disabilities. He has been featured in multiple publications and appeared on various multimedia shows throughout the country sharing his expertise and passion on all things veterinary medicine.
As an avid social media influencer for animal health care, he has over 800K followers on TikTok and 53K followers on Instagram. He loves to engage with fellow pet parents and veterinary professionals across social media. Christman is an advocate of Pride VMC and Pawsibilities. He is also the proud dog dad to 4 dachshunds and believes no one should be deprived of the incredible human-animal bond.
This course is RACE-approved for 0.5 continuing education credits hours in jurisdictions that accept RACE-approval.
This activity is sponsored by Peerlogic.
