Tear Down the Walls—Making Access to Your Practice Easier For Your Clients
1.0 CE Credit Hour / Veterinarians & Veterinary Technicians
Overview:
The provision of veterinary care is more and more dependent upon the value proposition and client service experience. On top of this, we need to focus on meeting the needs of different generations of pet owners; the needs of different economic situations; and understanding where the pet fits into the household. It is imperative that veterinary practice understand their client’s needs and deliver to those needs. This includes not only the needed care but the resources so that the cost of care is not a barrier. What can we do to help pet owners become more compliant and more accurately budget for basic veterinary care? What tools are out there to use so that the cost of care is no longer a barrier to access care?
Learning Objectives:
- Recognize what clients are looking for from your business
- Define the optimal client experience
- Identify barriers to optimal patient care
- Develop programs that help overcome the barriers to optimal patient care
Peter Weinstein, DVM, MBA
Dr Peter Weinstein is a husband, father, pet parent, veterinarian and leader He has been involved with virtually all aspects of veterinary practice from a 15 year old kennel kid to a hospital owner. Organized veterinary medicine has been a passion as well with various roles and leadership and presidencies of Southern California VMA, California VMA, and Vet Partners. He is a published author, most notably of the EMyth Veterinarian-Why Most Veterinary Practices Don’t Work and What to Do About It. Currently, among other things, he is teaching business and finance at the Veterinary College of Western University of Health Sciences. He likes to think of himself as a free thinking change agent and disruptor who, because he has a daughter in veterinary school, is working for an even better veterinary profession in the future.
Moderator: Adam Christman, DVM, MBA
Adam Christman, DVM, MBA, is the Chief Veterinary Officer for dvm360®—an MJH Life Sciences Company™—who oversees content strategy and development and is the brand voice and personality for dvm360®’s multimedia channels. As a charismatic leader, he brings wit, humor, and authenticity to animal health care as the host of dvm360 Live!™ a new web-based talk show, The Vet Blast Podcast, continuing education webinars, and live media broadcasts.
Christman has also been in private practice and shelter medicine for 18 years and is currently a member and Treasurer of the New Jersey Veterinary Medical Association. He received his DVM degree from Iowa State University’s College of Veterinary Medicine and his MBA from Aspen University.
Christman is a national thought leader, speaker and author on practice management, social media, and rehabilitation, and co-authored, Honey, Have You Squeezed the Dachshund? A Pet Owner’s Guide for Owners Who Are Terrified of IVDD—a book on dogs with disabilities. He has been featured in multiple publications and appeared on various multimedia shows throughout the country sharing his expertise and passion on all things veterinary medicine.
As an avid social media influencer for animal health care, he has over 800K followers on TikTok and 53K followers on Instagram. He loves to engage with fellow pet parents and veterinary professionals across social media. Christman is an advocate of Pride VMC and Pawsibilities. He is also the proud dog dad to 4 dachshunds and believes no one should be deprived of the incredible human-animal bond.
This program has been approved for 1.0 hour of continuing education credit in jurisdictions that recognize RACE® approval.
This activity is sponsored by AmerisourceBergen MWI Animal Health®
