Rewriting Practice Workflow – Technology Solutions for Short-Staffed Hospitals

Monica Dixon Perry, CVPM, is the director of veterinary consulting services at Burzenski & Company. She has been involved in the field of veterinary medicine for more than 35 years. Perry joined Mission Veterinary Partners at the beginning of the COVID-19 pandemic as vice president of strategic partnerships and later held the position of director of practice management. Prior to that, she was a consultant/partner with VMC, Inc, for 15 years, where she presented a seminar called Principles of Veterinary Practice Management throughout the US and Canada. During her years as a consultant, Perry enjoyed lecturing and working with practices that participated in VMC’s on-site consultation services. Before joining VMC, she managed a successful, full-service, small-animal Eastern and Western medicine veterinary practice in Raleigh, North Carolina. As the hospital administrator at Bowman Animal Hospital & Cat Clinic, Inc, for more than a decade, she directed every aspect of the 7-day-a-week, 9-doctor hospital’s operations. Perry has lectured at numerous national veterinary conferences and veterinary schools in the US. She has also been a part-time lecturer at North Carolina State University in the Department of Agricultural and Resource Economics, where she taught veterinary practice management at the undergraduate level. She is an active member of the Veterinary Hospital Managers Association and VetPartners. She is the youth director at her church and sits on the board of Casa Esperanza Montessori Charter School in Wake Forest, North Carolina. Perry is the 2022 VMX Veterinary Meeting and Expo Practice Management Speaker of the Year. She earned her bachelor’s degree in biology from the University of North Carolina at Chapel Hill. Perry has been a certified veterinary practice manager for more than 20 years. She is a strong advocate for other veterinary practice managers to pursue this designation.