Optimizing Your Practice Operations and Payments: A Win-Win Approach for Your Clients, Patients and Practice Team
1.0 CE Credit Hour / Veterinarians & Veterinary Technicians
Overview:
This program has been designed specifically for veterinary professionals seeking to improve overall client satisfaction. Attendees will discover how important it is to streamline administrative tasks and the payment experience so that they can provide a higher level of customer service to their clients.
Learning Objectives:
- Attendees will have a better understanding of supply and demand as they relate to veterinary care.
- Attendees will have a better understanding of the power of the human-animal bond and the important role veterinary professionals play in this unique and phenomenal bond.
- Veterinary medicine has been called recession-proof and pandemic-resilient. Because of these perceptions, it is important that veterinary professionals embrace the significant role they play on a societal level.
Monica Dixon Perry, CVPM
Monica Dixon Perry, CVPM is the Director of Veterinary Consulting Services at Burzenski & Company. Monica has been involved in the field of veterinary medicine for more than 35 years. She joined Mission Veterinary Partners at the beginning of the global COVID-19 pandemic as Vice President of Strategic Partnerships and later held the position of Director of Practice Management. Prior to that, Monica was a consultant/partner with VMC, Inc. for 15 years, where she presented a seminar called Principles of Veterinary Practice Management throughout the United States and Canada. During her years as a consultant, Monica enjoyed lecturing and working with practices that participated in VMC’s on-site consultation services. Before joining VMC, Inc. she managed a successful full-service, small animal eastern and western medicine veterinary practice in Raleigh, NC. As the hospital administrator at Bowman Animal Hospital & Cat Clinic, Inc. for more than a decade, she directed every aspect of the seven-day-a-week, nine-doctor hospital’s operations.
During her illustrious career, Monica has lectured at numerous national veterinary conferences and veterinary schools in the United States. She has also been a part-time university lecturer at North Carolina State University in the Department of Agricultural and Resource Economics where she taught Veterinary Practice Management on the undergraduate level.
Monica is an active member of the Veterinary Hospital Managers Association and VetPartners. She is the Youth Director at her church and sits on the board of Casa Esperanza Montessori Charter School in Raleigh, NC. Monica is the 2022 VMX Veterinary Meeting and Expo Practice Management Speaker of the Year. She earned her bachelor’s degree in biology from the University of North Carolina at Chapel Hill. Monica has been a Certified Veterinary Practice Manager (CVPM) for more than 20 years. She is a strong advocate for other veterinary practice managers to pursue this designation.
Moderator: Jamie Perkins, DVM
This program is pending approval for 1.0 hour(s) of continuing education credit in jurisdictions that recognize RACE® approval.
This activity is sponsored by PayJunction.
