One Size Fits Some: How Practicing Across the Spectrum of Care Benefits Pets + Practitioners
0.5 CE Credit Hour / Veterinarians & Veterinary Technicians
Overview:
In a conversation on increasing access to care, Petco Chief Veterinarian Dr. Whitney Miller, DVM, MBA, DACVPM and Dr. Emily Tincher, DVM Senior Director of Pet Health at Nationwide, will discuss the range of care options veterinary teams can offer across a spectrum of care — from standard to complex. They will answer questions such as: what happens if a family cannot or does not wish to pursue a specific medical recommendation? How can we tailor diagnostic and treatment options? How can we feel good about the care options we present to clients?
Key Learning Objectives:
- Recognize access to care challenges for pet parents today
- Define the spectrum of care
- Review Nationwide® research that shows pet parents fall into one of three categories, each with their own primary motivating factor
- Understand actions on how to be purposeful and intentional with a spectrum of care
- Understand importance of clinical empathy to prevent practitioner burnout
Dr. Whitney Miller, DVM, MBA, DACVPM
Fueled by her passion for making a positive impact in pets’ lives, Dr. Whitney Miller (she/her/hers) serves as Petco’s Chief Veterinarian. In that role, she is the lead veterinary subject matter expert advising Petco as a health and wellness company. She oversees the organization’s standards of excellence in animal care and welfare; provides strategic direction and medical management for Petco’s growth in veterinary services; and offers cross-functional support across the company to marketing, communications, legal, merchandising, pet services and more. Dr. Miller leads Petco’s medical team, which supports over 250 full-service hospitals and 1,000 mobile vaccination clinics operating in Petco pet care centers nationwide. In addition, Dr. Miller is a member of the Petco Pet Wellness Council (PPWC), an independent coalition of leading experts in veterinary science and animal care that serve as an external source of unbiased advice and counsel to the company on a range of topics across the pet care industry.
Dr. Emily Tincher, DVM
Dr. Emily M. Tincher, Senior Director of Pet Health at Nationwide, is a collaborative and data-informed leader who advocates for a pet-parent-centered approach to communication and medicine through spectrum of care methods. She is a second-generation veterinarian and a 2016 graduate of Auburn University’s College of Veterinary Medicine. After completing a rotating internship, she worked as an emergency practitioner in a specialty referral hospital near Philadelphia while serving as a Field Veterinarian for Nationwide, speaking at veterinary schools through a program affiliated with the Veterinary Business Management Association (VBMA). She has also practiced in small animal emergency and general practice and continues to work clinically through ER relief.
As the Senior Director of Pet Health at Nationwide, Dr. Tincher oversees operations and strategy in pet health programs, animal health industry relationships, and outreach to veterinary students and veterinary teams. She has become a sought-after speaker, most recently on spectrum of care topics, presenting at major veterinary conferences across the country.
Dr. Tincher serves on the AVMA Early Career Development Committee, is President of the Board of Directors for the Veterinary Leadership Institute, and is on the Veterinary Innovation Summit Planning Committee.
This program has been approved for 0.5 hour of continuing education credit in jurisdictions that recognize RACE approval.
This activity is sponsored by Petco and Vetco Total Care and Nationwide.
