Clinical Empathy: The Exam Room Skill That Can Transform Your Team
1.0 CE Credit Hour / Veterinarians & Veterinary Technicians
Overview:
As veterinary professionals, we strive to meet pet families where they are to provide needed pet care, the skill of clinical empathy can be a vital tool in making that easier and more successful. When veterinary healthcare team members practice with clinical empathy, they can better tailor treatment plans to pet families' needs, values, and resources. By developing this crucial skill, participants can learn to cultivate emotional connections with clients, establish trust and compliance, and ultimately increase the likelihood of delivering more care for more pets.
This webinar will debunk misconceptions and offer practical techniques such as asking open-ended questions, active listening, and empathic responses to better connect with clients, enhance patient care, and find greater personal career fulfillment.
Learning Objectives:
- Define clinical empathy and how it fits into a spectrum of care approach
- Understand how properly harnessing the skill of clinical empathy can enhance client trust and compliance
- Identify ways to integrate clinical empathy into client visits by using case-based scenarios with actionable takeaways to share with the whole team
Emily M. Tincher, DVM
Senior Director of Pet Health, Nationwide
Dr. Emily M. Tincher, Senior Director of Pet Health at Nationwide, is a collaborative and data-informed leader who advocates for a pet-parent-centered approach to communication and medicine through spectrum of care methods. She is a second-generation veterinarian and a 2016 graduate of Auburn University’s College of Veterinary Medicine. After completing a rotating internship, she worked as an emergency practitioner in a specialty referral hospital near Philadelphia while serving as a Field Veterinarian for Nationwide, speaking at veterinary schools through a program affiliated with the Veterinary Business Management Association (VBMA). She has also practiced in small animal emergency and general practice and continues to work clinically through ER relief.
As the Senior Director of Pet Health at Nationwide, Dr. Tincher oversees operations and strategy in pet health programs, animal health industry relationships, and outreach to veterinary students and veterinary teams. She has become a sought-after speaker, most recently on spectrum of care topics, presenting at major veterinary conferences across the country.
Dr. Tincher serves on the AVMA Early Career Development Committee, is President of the Board of Directors for the Veterinary Leadership Institute, and is on the Veterinary Innovation Summit Planning Committee.
Moderator Adam Christman, DVM, MBA
Adam Christman, DVM, MBA, is the chief veterinary officer for dvm360®—an MJH Life Sciences Company™—who oversees content strategy and development and is the brand voice and personality for dvm360®’s multimedia channels. As a charismatic leader, he brings wit, humor, and authenticity to animal health care as the host of dvm360 Live!™ a new web-based talk show, The Vet Blast Podcast, continuing education webinars, and live media broadcasts.
Christman has also been in private practice and shelter medicine for 18 years and is currently a member and Treasurer of the New Jersey Veterinary Medical Association. He received his DVM degree from Iowa State University’s College of Veterinary Medicine and his MBA from Aspen University.
Christman is a national thought leader, speaker and author on practice management, social media, and rehabilitation, and co-authored, Honey, Have You Squeezed the Dachshund? A Pet Owner’s Guide for Owners Who Are Terrified of IVDD—a book on dogs with disabilities. He has been featured in multiple publications and appeared on various multimedia shows throughout the country sharing his expertise and passion on all things veterinary medicine.
As an avid social media influencer for animal health care, he has over 800K followers on TikTok and 53K followers on Instagram. He loves to engage with fellow pet parents and veterinary professionals across social media. Christman is an advocate of Pride VMC and Pawsibilities. He is also the proud dog dad to 4 dachshunds and believes no one should be deprived of the incredible human-animal bond.
This course is RACE-approved for 1.0 continuing education credits hours in jurisdictions that accept RACE-approval.
This activity is sponsored by Nationwide.
