5 Ways to Build Better Patient-Client Relationships With AI: Strengthening Care and Connection in Veterinary Practice
0.5 CE Credit Hour / Veterinarians & Veterinary Technicians
Overview:
This course, designed for veterinarians and veterinary practice managers, explores 5 key strategies for enhancing patient-client relationships through the integration of AI technology in clinical practice. Participants will learn how to leverage AI scribes to improve documentation efficiency, reduce administrative burdens, and enhance client communication, allowing for more personal and attentive care during appointments. Topics include AI-driven documentation, creating comprehensive medical records, delivering clear discharge summaries, and strategies for fostering trust and loyalty. This course will also cover practical applications for using AI tools to reclaim time for both patient care and work-life balance.
Learning Objectives:
- Attendees will gain an understanding of how AI can be used in veterinary practice to improve patient care and client relationships. They will learn specific techniques for integrating AI scribes to streamline documentation, increase focus on client interactions, and ensure thorough, compliant medical records.
- Participants might share insights on the practical benefits of AI for reducing administrative workload, enhancing client communication, and improving overall client satisfaction. They may discuss how AI tools—including some tried-and-true veterinary-specific and generally available options—can help veterinary teams maintain work-life balance by reclaiming time typically spent on documentation.
Caitlin DeWilde, DVM
Caitlin DeWilde, DVM, is a practicing veterinarian and founder of The Social DVM, a consulting firm devoted to helping veterinary professionals manage and grow their social media, online reputation, and marketing strategies. She has partnered with small and large animal veterinary practices, national industry groups, nonprofit organizations, and individual veterinarians to create practical yet creative strategies to succeed online and in practice.
She is a graduate of the University of Illinois College of Veterinary Medicine and a recipient of its Outstanding Young Alumni Award. She is also an alumnus of the American Veterinary Medical Association’s Future Leaders program. In her free time, she enjoys travel, photography, and, of course, the many hilarious corgi- and cat-related videos on social media.
This course is RACE-approved for 0.5 continuing education credits hours in jurisdictions that accept RACE-approval.
This activity is sponsored by HappyDoc.
